Privacy Policy



Introduction

We are committed to respecting and protecting your privacy. This Privacy Policy explains the type of information we collect from you and how we use it.

By visiting our website, using our mobile application, or opening a Pension Jar account, you agree to this Privacy Policy.

We ask for your consent to use cookies when you first visit our website.

Our website includes privacy controls that affect how we process your personal data. Using these controls, you can choose whether to receive direct marketing communications and limit the publication of your information. These controls are available through your account settings in the app.

If you have signed up for a Pension Jar account, this Privacy Policy should be read alongside our Customer Terms & Conditions.

In this policy, “we”, “us” and “our” refer to Pension Jar.

 

About Us

For the purposes of this Privacy Policy and the Data Protection Act 2018, Pension Jar Limited of 238 Green Lane, London, SE9 3TL is the data controller.

Information We May Collect From You

When you open a Pension Jar account, we may collect information such as:

  • Your name

  • Address

  • Email address

  • Phone number

  • Date of birth

  • National Insurance number

Bank account and other financial details
Copies of identification documents, such as a passport or driving licence
Photographs or other descriptions of your likeness.
You may also provide information by completing forms, entering competitions or promotions, or corresponding with us by phone, email or text message.

When you visit our website or use our app, we may collect or receive:

  • IP address

  • URL

  • Browser information

  • Plug in types

  • Operating system and platform

  • Login information

We may also receive information about you from third parties, including business partners, technical providers, payment and delivery service providers, advertising networks, analytics providers, search information providers, lead generation agencies, and credit reference agencies. This may include your clickstream through our website and app, the products you viewed, and your page interactions.

We, or our third party providers, may also use cookies to collect information about you. Please see our Cookies Policy for more information.

 

What We Use Your Information For

We use the information we collect to:

  • Verify your identity and carry out anti money laundering checks

  • Provide the products and services you request

  • Perform contractual obligations in connection with you, our business partners and service providers

  • Notify you about changes to our products or services

  • Present website and app content in the most effective way for you and your devices

  • Administer the website and app for internal operations such as troubleshooting, analysis, testing and research

  • Help maintain the safety and security of the website and app

  • Send you information about products or services by email, SMS, targeted social media and in app secure notifications

  • Measure the effectiveness of our advertising and deliver relevant advertising to you

 

Processing of Data

We may access, use and share your information where necessary to fulfil our contractual obligations to you, or to respond to support requests, including sharing personal data with relevant third parties.

We may process usage data about your use of our website and services, including your IP address, geographic location, browser type and version, operating system, referral source, length of visit, page views and navigation paths. The legal basis for this processing is our legitimate interest in monitoring and improving our website and services.

We may use third party analytics services, such as Google Analytics, to evaluate use of the platform. These services use cookies and similar technologies to analyse data and performance.

We may process account data, such as your name and email address, for the purpose of providing services, securing the website, maintaining backups and communicating with you. The legal basis for this processing is the performance of a contract between you and us.

 

Disclosing Your Personal Data

We may share information with advertisers and advertising networks where this helps them deliver relevant advertising. We do not share information that directly identifies you for this purpose, but we may provide aggregated or anonymised information.

We may also share information with analytics providers and search engine providers that help us improve and optimise the website.If we sell or buy any business or assets, we may disclose your personal information to the prospective buyer or seller.

If Pension Jar Limited or substantially all of its assets are acquired by a third party, personal data held by the business may form part of the transferred assets.

We may also disclose your personal information where required by law, to enforce our terms and other agreements, or to assist with fraud protection and credit risk reduction. This section reflects the disclosure uses stated on the live privacy page.

 

Security of Your Information

Once we receive your information, we use strict procedures to help prevent unauthorised access. However, the transmission of information over the internet is not completely secure, and any transmission is at your own risk.

Passwords and PINs used to access the app must remain confidential.

Our website hosting facilities are located in the UK.
Personal data submitted for publication online may be accessible worldwide.

 

Retaining and Deleting Personal Data

We will not keep personal data for longer than necessary for the purpose for which it is processed.

We may retain personal data where necessary to comply with legal obligations or to protect vital interests.

To request erasure of your data, please contact support@pensionjar.com.

 

Changes to This Privacy Policy

Any changes to this Privacy Policy will be published on our website, so you should check this page from time to time.

Where appropriate, we may also notify you by email.

 

Your Information Rights

  • You have the following rights in relation to your personal data:

  • Right to access, you can request copies of the data we hold about you

  • Right to correct, you can ask us to correct inaccurate or incomplete data

  • Right to erase, you can ask us to remove your data from our systems

  • Right to restrict, you can ask us to limit how we use your data
  • Right to data portability, you can ask us to move, copy or transfer your data
  • Right to object, you can object to our use of your data where we rely on legitimate interests

If you have any questions, want to exercise your rights, or want to withdraw consent, please contact support@pensionjar.com